BEMÆRK: Ansøgningsfristen er overskredet
Are you ready to take the reins as our Head of Service Management while unleashing your customer centric outside-in mindset to develop cutting-edge service offerings, leaving a lasting imprint on our customers and organization? Can you envision a future where scalable service offerings are customized to meet global demands, and can you turn that vision into reality? Are you a skilled people manager who can motivate and empower your team, while also bringing valuable insights and expertise to our senior management team?
Become a part of Solution and Service Delivery
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We experience a significant demand for our products, solutions, and services, where we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. We are proud that we in 2022 were awarded with the innovation prize by Dansk Industri (DI), which further fueled our ambition to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy. Therefore, we are looking for a new Head of Service Management to join our Solution and Service Delivery area.
With a direct reference to the Senior Vice President, Solution and Service Delivery, you will lead and empower our rapid growing Service Management team of 5 dedicated Project Managers and Technicians. You will hereby become part of our senior management team in Solution and Service Delivery with 4 peers, who is responsible for delivering high-quality solutions and services, on a global scale, by driving business growth, enhancing customer satisfaction, and maximizing retention and profitability, you will play a pivotal role in shaping the future of services at Kamstrup. This is an exceptional chance to make a profound impact and pave the way forward in our evolving discipline of services.
Secure best-in-class customization of new services and solutions through partnering
In the position as Head of Service Management you will play a vital role in securing a smooth and complete handover of new solutions and services to the Solution and Service Delivery organization. With a focus on delivering exceptional customer experiences, maximizing business profitability, and fostering customer retention, you will lead the way in incorporating customer insights, scalable solutions, and collaborative efforts with internal stakeholders such as Project Managers, Technology, and Sales.
More specifically, you will be:
Developing and implementing a robust framework for the introduction of new global service
Establishing KPIs for measuring customer satisfaction, cost structure, and delivered quality
Future-proof services, particularly within the realms of Asset-as-a-Service and Efficiency-as-a-Service, as they evolve into more digital solutions
Inspire, empower, and provide strategic direction for the Service Management team, enabling them to achieve their goals and contribute to the overall success of the organization
Personality matters
We are seeking a highly experienced and ambitious Head of Service Management to join our team. With a minimum of 5 years of experience and a proven track record in creating customer value through service design and offerings, as well as strategic, tactical, and people management skills, you will be a valuable asset to our organization.
It is considered an advantage if you have experience with:
Converting pure software or hardware offerings into international service offerings and deliveries
Business development
The technology and manufacturing industry
As a visionary leader, you will serve as a role model for change and inspire the team to elevate our service offerings to new heights. Your focus on delivering scalable results, exceptional customer experiences, and simplicity will be crucial to achieving our goals. Strong stakeholder management skills and the ability to navigate and collaborate within a global matrix organization are essential for success in this role. Additionally, you should thrive in an international, high-tech professional environment.
The job requires fluency in written and spoken English. Danish is considered an advantage.
We offer more than just a job
By joining our team as the Head of Service Management, you become part of a global company dedicated to harnessing and optimizing the world's water and energy resources. This position presents an exciting opportunity where you can truly shape and define your future role and responsibilities.
With widespread interaction across the organization, you will have the chance to collaborate and engage with various teams, contributing to the holistic growth of our company. We foster an environment that encourages personal and professional development, providing you with ample opportunities to enhance your skills and expertise. Moreover, you will experience a career that goes beyond the ordinary, where you can make a meaningful impact on the future of service management while growing both personally and professionally.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application online. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Senior Vice President – Solution and Service Delivery, Anders Goul Nielsen on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff.
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Skanderborg Kommune
-Virksomheden tilbyder:
-Arbejdsgiver:
KAMSTRUP A/S, Industrivej, 8660 Skanderborg
-Ansøgning:
Ansøgningsfrist: 07-08-2023; - ansøgningsfristen er overskredet
Ved skriftlig henvendelse: https://www.kamstrup.com/da-dk/karriere/job-post?jobid=150559
Se mere her: https://job.jobnet.dk/CV/FindWork/Details/5851287
